Privacy Policy

1. Introduction

Welcome to SimpleBit, a UAE-based crypto payments platform that enables fast, simple, and secure cryptocurrency payments for local merchants. We value your privacy and are committed to protecting your personal data in line with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains what data we collect, how we use it, and your rights as a user or merchant in the UAE.

2. Information We Collect

We only collect data that is necessary to provide our service:

  • Personal Information (for merchant onboarding): Full name, mobile number, business name and license, business email, Emirates ID or trade license.
  • Transactional Data: Wallet addresses, transaction value, time/date, network used, confirmation status.
  • Technical Data: IP address, device type and OS, browser type, session timestamps.
3. Why We Collect This Information
  • To process crypto-to-fiat transactions
  • To confirm payments in real time
  • To onboard and verify local merchants
  • To provide customer support
  • To prevent fraud and misuse
  • To comply with UAE laws and financial regulations

We do not sell, rent, or trade your data.

4. Legal Basis for Processing
  • Your consent (during onboarding)
  • Legal obligations (e.g. Anti-Money Laundering and KYC compliance)
  • Contractual necessity (to deliver our services)
5. Who We Share Data With
  • Licensed fiat settlement partners (for AED conversions)
  • Regulatory authorities (if legally requested)
  • Hosting and analytics partners (UAE-based or cross-border compliant)

All third-party partners are under UAE-compliant data processing agreements.

6. Data Storage & Security
  • End-to-end encryption
  • Secure wallet generation protocols
  • Strict access controls for all systems

Your data is securely stored on UAE-based or UAE-compliant cloud infrastructure.

7. Data Retention
  • Transaction logs: 7 years (for financial compliance)
  • Merchant info: While the account is active
  • User data: Temporary, for payment validation

You may request early deletion unless required for legal compliance.

8. Your Rights (UAE PDPL)
  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Object to certain processing types
  • Withdraw consent anytime

To make a request, email: privacy@simplebit.ae

9. Cookies & Tracking

We only use essential cookies for login, session management, and basic analytics. You can disable cookies in your browser settings at any time.